Epaulet Store Policies
14-Day Return Policy
We want you to be completely satisfied with your purchase. If, however, a purchase fails to meet your expectations, we will gladly exchange or refund the item. If you wish to return your purchase, you may do so with 14 days of receiving it. Returned items must be undamaged, unaltered, unworn and must include original tags and original packaging.
Note: this return policy applies only to epauletnewyork.com. Our physical storefronts in NYC maintain their own distinct return policy.
All sale and discounted items are FINAL SALE. Epaulet cannot accept returns or exchanges on these items.
Prior to returning your item, please email us for a Return Authorization.. This way, we can keep an eye out for your package. We cannot be held responsible for any unauthorized returns.
Sale Price Adjustments
If you buy an item at full price, and we mark it down with 7 days of your purchase, then we will issue you a store credit for the difference in price.
For orders to the United States, Standard shipping is done via insured USPS Priority or UPS Ground. Express Shipping is done by Express Mail or UPS 2-Day.
A delivery confirmation number is included with USPS shipments, and a tracking number is included with UPS shipments.
The option to use either USPS or UPS is up to our discretion. Typically, we use UPS for orders valued over $200, as their tracking information is more precise. USPS will be used for all PO boxes, APO, and military addresses. If you have a clear preference for one service over the other, then please contact us and we'll work to accommodate you.
USPS Priority Mail / UPS Ground: $7 for orders under $50 / Free for orders over $50
Delivers in 2-5 working days
USPS Express Mail / UPS 2-Day: $30 for all orders
Delivers in 1-2 days to most locations
Please note that these delivery times are approximate, and do not include the 1-2 days of handling time that it may take to pack and ship your order. Epaulet cannot be responsible for carrier delays or errors which are out of our control.
International shipping is via insured USPS Global Priority or Global Express Mail, which is delivered in 4-6 days. The shipping rates are fixed, no matter how much or how little you order.
Global Priority Mail: (4-10 working days): $20.00
Global Express Mail: (3-5 working days): $30.00
Includes: Andorra, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, and the United Kingdom.
Global Priority Mail: (4-10 working days): $25.00
Global Express Mail: (3-5 working days): $35.00
Includes: Australia, Hong Kong, Japan, Korea, New Zealand, Singapore, and Taiwan
Global Priority Mail: (4-10 working days): $30.00
Global Express Mail: (3-5 working days): $40.00
International Shipping Terms
Overall, shipping Internationally via our USPS carrier options is really smooth, reliable, and fast. However, there are a few things to note:
* Shipment is not available outside of the stated regions and countries at this time.
* Goods shipped outside of the USA will be declared as "Merchandise" and at their full retail value.
* The customer is responsible for any import taxes or fees associated with the delivery.
* Delivery times are approximate. Many goods are evaluated by local customs officials - and this can delay its delivery to you. This is typical during very busy or holiday periods. If this happens, there's typically nothing that we can do to expedite your delivery.
* If the shipment is returned to us due to non-delivery, the customer is responsible for paying the costs of re-sending the item.
From time to time, we may change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.
Although availability may be indicated on the Site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, to our discretion, cancel your order and refund your money.
In-Store Use of Products
Items for sale at epauletnewyork.com may also be on display at Epaulet New York's physical stores. As such they may be tried on by in-store customers. Garments may be removed from their sealed polybags and shoes may have minor creasing or sole marks. We do our best to minimize any shop wear, and most items purchased through our website have never been opened or tried on, but it is possible.
Photography & Presentation
We make every effort to display as accurately as possible the colors and textures of our products that appear at the Site. However, as the actual images you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
We are fully committed to protecting your privacy. When you use our website, we collect personal information such as your name, e-mail, billing & shipping address, telephone number, and payment info. All of this is necessary to ensure the best possible service. We will never sell, rent, giveaway, beg, bargain, or steal your personal information. It is solely used to correctly & fully process your order.
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Epaulet New York collectively, and its subsidiaries and/or affiliates. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Epaulet New York.
The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. This includes use in blogs and press vehicles, which we wholly encourage. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.
USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Epaulet New York on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Epaulet New York's property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Epaulet New York of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Epaulet New York will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Epaulet New York is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.
You agree that Epaulet New York may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of Epaulet New York's products or services, or for such other purpose(s) as Epaulet New York deems appropriate.
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT EPAULET NEW YORK SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
From time to time there may be information on epauletshop.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.
You agree to defend, indemnify and hold Epaulet New York harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.
This Agreement is effective unless and until terminated by either you or Epaulet New York. You may terminate this Agreement at any time. Epaulet New York also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Epaulet New York's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Epaulet New York, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.